Genkifitness sets the industry benchmark by offering a comprehensive 1-year warranty. 
We provide you with the assurance that if, for any reason, the product proves to be defective within one year from the date of purchase, please get in touch with our customer service at service@genkifitness.com for detailed instructions on how to obtain a replacement.

To initiate a warranty claim, kindly adhere to the following guidelines:

• provide us with a copy of your tax invoice or similar proof that the product or products was or were purchased from us via this website; 

• describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim; 

• state whether you request a replacement, repair, refund, or credit.

In the event of any defects occurring within one year of purchase, don't hesitate to get in touch with our customer service at service@genkifitness.com to receive instructions on obtaining a replacement.
To initiate a warranty claim, it is necessary to provide proof of purchase, such as a tax invoice, and provide an accurate description of the issue encountered. Supporting evidence, such as photographs, should be included to bolster your claim. Additionally, please indicate your preference for a replacement, repair, refund, or credit when submitting your claim.