This policy applies to (United States) orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. Shipping Cost

Free Shipping On All Orders.

B. Transit, Handling & Order Cut-Off Time

Generally, shipments are in transit for 3 – 7 days (Monday to Friday).

Order cut-off time will be 10:00 PM China Standard Time (Shanghai).

Order handling time is 1 - 2 business days (Monday to Friday).

C. Delivery Terms

We use Standard Shipping to deliver the product.

D. Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

E. What happens after I place an order

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email support@genkifitness.com or Call Us at +852 64807390. with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

F. How do I check the status of my order

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email support@genkifitness.com or Call Us at +852 64807390. and we will assist you from there.

G. Change of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@genkifitness.com or Call Us at +852 64807390.

H. Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

I. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.