Return Policy

To return an item...

  1. Send an email to us info@genkifitness.com , with your reason why you have to return the product, and the model of the product (which you can find on the product page on our site).
  2. We will respond to your email to confirm the return.
  3. Once your order is received in our warehouse, we will process your refund per our return policies.
  4. We will issue a credit to your original method of payment within 14 days after we receive the return package.

Contact Us

Please fill your name.
Please fill your email address.
Please fill your subject.
Please fill your order number.
Please fill your reason for return.

Important Notes

  • We will issue a credit to your original method of payment within 30 days once the product is shipped. Customers should be responsible for the credit after 30 days.
  • Items should be returned with the original packaging.
  • We only receive items that are within warranty.

Damaged/Missing Items

  • When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please email us right away so we can handle the issue.
  • We will only be able to reship your order if it is less than 30 days old. We would appreciate it if all boxes and packaging materials were saved for carrier inspection.

Canceled Orders Policy

  • Most orders will ship the same-day or within one business day. If you contact us before shipment of your order, you may cancel your order.
  • If your order has already shipped, we cannot cancel your order. You may return your order at your cost.

Refused Shipments

  • If you refuse the delivery and your order is returned to us, you will be credited the total price of the product.

Undeliverable Address

  • If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product.
  • Alternatively, we will send an email to you once we update your shipping address and/or shipping method.
© Copyright 2018 Genki Fitness Store. All Rights Reserved.

© 2018 Genkifitness Store. all rights Reserved.