FAQ

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Other help topics
  • Q1. How do I use the Genki coupon codes?

    You can redeem your Genki coupon code while the checking out in order to receive discounts on our already low priced items!

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  • Q2. Can I use more than one Genki coupon code in the same transaction?

    Sorry, only one Genki coupon code can be used for each transaction (checkout). However, some of the Genki coupon codes can be used unlimited times within a certain period of time so that you may enjoy a big discount for every transaction you have with us in that period.

    To make sure you don't miss out on any of these great opportunities, make sure you have subscribed our newsletter.

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  • Q3. Where can I obtain the Genki coupon codes?

    We publicise the Genki coupon codes in 2 ways:

    1.) Private:
    We occasionally offer Genki coupon codes for promotions to chosen segments of our membership database.

    2.) Public:
    We will distribute the Genki coupon codes in our newsletters or in our advertisements in other media.

    To make sure you don't miss out on any of these amazing opportunities, make sure you have subscribed our newsletters.

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  • Q4. What is a Genki coupon code?

    We run promotions or special discounts from time to time that allows customers to use Genki coupon codes to receive discounts on our already low price items. These are usually:
    1.) a certain dollar value
    2.) a percentage off the order total excluding the delivery and handling fee
    3.) a percentage off the delivery and handling fee

    To make sure you don't miss out on any of these great opportunities, be sure you have subscribed our newsletter.

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  • Q5. Can I transfer my GenkiPoints to another person?

    Sorry, the points are non-transferable.

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  • Q6. Will I earn Genki Points on delivery and handling fee?

    Sorry, the delivery and handling fee is excluded when calculating the amount of points earned.

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  • Q7. What happens to my GenkiPoints if I have the item refunded?

    If an item is refunded, the Genki Points earned by purchasing this product will be deducted from your points account.

    If an item is purchased using Genki Points in conjunction with any other kind of payment, we will refund the money and Genki Points you have used on that purchase.

    e.g.
    An item is $13 + $3(Delivery and Handling Fee) = Total Amount of $16.

    You have used 1000 GenkiPoints (Value = $10) to get $10 discount so total payable amount now is $6. Then you paid $6 to purchase this item.

    You have earned 3 GenkiPoints. (As Delivery and Handling Fee is excluded when calculating the amount of points earned)

    To refund this item, you will have 3 GenkiPoints deducted from your account, but will have $6 refunded plus 1000 GenkiPoints back to you.

    For any other question(s) not listed above, please email our customer service team at info@genkifitness.com - our customer service team will be happy to assist you.

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  • Q8. Is there a limit to how many Genki Points I can earn?

    No, every member can earn Genki Points without any limit!

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  • Q9. How do I redeem Genki Points?

    You can use Genki Points to purchase anything you want in our store. Simply redeem the Genki Points during the checkout process to get a further discount or earn more Genki Points and you can have the chance to purchase an item by paying only a $2 minimum fee!

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  • Q10. Do Genki Points expire?

    Rest assured, Genki Points will not expire.

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  • Q11. What is the value of 1,000 Genki Points?

    Currently 1,000 Genki Points is equal to USD $10.
    e.g. (Your Genki Points) X 0.010 = USD$ Value

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  • Q12. How do I earn Genki Points?

    GenkiPoints will be credited to your account automatically for every successful transaction (ordered and paid).

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  • Q13. What are Genki Points?

    As a customer of Genkifitness.com, every dollar you spend will earn you 1 Genki Point excluding shipping costs( Spend USD $1 = Earn 1 Genki Point ). GenkiPoints are bonus points that give you even more savings on items! At checkout, simply redeem the points you have earned for further discounts. Earn enough points and get items for FREE!

    Currently, 1,000 Genki Points is equal to USD $10. e.g. (Your Genki Points) X 0.01 = USD$ Value

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  • Q14. Genki is committed to your privacy.

    Genki is committed to your privacy. You may be concerned regarding the way in which we use your personal information. We have implemented this Privacy Policy to inform our customers how that information is used. Your personal information is treated with the highest importance and delicate personal and payment information such as your email password and credit card details are never stored anywhere on the Internet with our website. All information sent from your end is promptly sent and then encrypted using the latest SSL technology and then sent directly to our processing system.

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© Copyright 2018 Genki Fitness Store. All Rights Reserved.

© 2018 Genkifitness Store. all rights Reserved.