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Q1. How do I make a warranty claim?
Please go to Contact Us, contact Genki via email and give a full detailed description of the issue, as well as a photograph of the faulty product or part and your order number. Genki will respond to you within 48 hours with further questions or instructions.Back to Top
Do not return the product at this stage.
Q2. I have received my item but the packaging has been damaged during transit, can I change the item?
Package damage during transit does not fall under our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.Back to Top
Q3. I have received my item but it is damaged, what should I do?
Please follow the procedures for making a warranty claim and returning a product.Back to Top