FAQWe strive to offer you the best buying experience online! Click on the topics below for details.
Q1. How do I open an account with Genki?
To establish a new account, please click on "Register" button at the top of the page, and then complete the appropriate information. You may begin shopping once you have created your new account.Back to Top
Q2. How do I update my account information?
Please login with your email address and password to update your "My Account".Back to Top
Q3. What should I do if I have forgotten my login password?
To recover your password, please click on the "Forgot Your Password" on the login page, and then enter your login email address. Your password will be sent to your email address.Back to Top
Q4. For Bulk Orders
Please contact us with the following details - the item model number (SKU), the desired quantity you wish to purchase, and your postcode so that we can calculate your bulk order quotation.Back to Top
Q5. How do I change my billing address?
To change your billing address, please login to your account and click on "Order History". Then choose the order ID and click Edit Billing Address.Complete the detailed address information as requested. Click the Save button to finish.Back to Top
Q6. How do I change my registered email address?
To change your registered email address, please login to your account and click "Login Details". Please enter your new email address. Click the Save button to finish.Back to Top