FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
  • Q1. What payment methods do you accept?

    We accept payments made by Paypal and Paypal Express.

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  • Q2. Can I pay with my credit card?

    Yes, you can. We accept credit card payment through Paypal.
    1. Go to Check Out and select Paypal as payment method
    2. On the Paypal login page, click "Pay with Debit or Credit Card"
    3. Pay with credit card

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  • Q3. Can I pay by money order, or bank cheque?

    We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

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  • Q4. How long do I have until I have to pay for my order?

    You will need to make payment for your order within 2 days after you place an order.

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  • Q5. Is Lay-by available?

    Sorry, we do not provide Lay-by service.

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  • Q6. What happens if I do not have a credit card?

    You can pay your order by Paypal.

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  • Q7. Is your site safe for credit card usage?

    Genkifitness.com uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential.

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  • Q8. Where can I change my payment method?

    Simply log into your account, click on My Account-> Order History. All of your previous orders will be displayed. Then click the Order ID you want to change and click the "Change your payment method" button.
    ps: you can only change payment method when your order status is "Pending", otherwise you should place a new order, or contact our support team to facilitate the order.

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  • Q9. How long does it take to confirm my payment?

    When you are using your credit card via PayPal to pay your order, we will be able to confirm your payment immediately and we will normally be able to dispatch your order within 1 business day.

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  • Q10. What is a CSC Code?

    The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. There are actually two security codes: 1.The first code, called CVC1 or CVV1,is encoded on the magnetic strip of the card and used for transactions in person. 2. The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person. This latter CSC should not be confused with the standard card account number appearing in embossed or printed digits. (The standard card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether a given card's number is appropriate.)

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© Copyright 2018 Genki Fitness Store. All Rights Reserved.

© 2018 Genkifitness Store. all rights Reserved.